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Services Provided:
  • Software Development
  • Website Development
  • Mobile App
  • Database Management
  • API Integration
  • IT Consulting
  • User Experience Strategy
  • User Interface Design
  • Ongoing Technical Support
  • Private Cloud Hosting
  • Hybrid Cloud Hosting
  • UX Research

LoadRight LLC is a transportation logistics company aiming to help truckload shippers more easily organize, plan, route, tender, and track their customer orders and loads to keep their customers in the know through a freight operating system. The LoadRight application puts everything they need for each of these tasks in one place, giving end-to-end visibility, predictive insight, and ease of access to everyone involved.

The Challenge

Truckload shippers have long used tedious spreadsheets or white boards to plan, route, and tender their loads to their customers. This created information silos, limited visibility for the shippers and customers, and an overwhelming and unnecessary paper trail, causing missed emails, poor communication, and wasted time searching for information.

Desktop view of Loadright's custom website

Our Solution

Falkon worked directly with truckload shippers to ensure this transportation logistics software was suitable to their needs.

We made sure to format all the information in a way that would be conducive to the way a carrier driver or forklift driver works - on a phone or tablet - and ensured all information they input was automatically saved as they type, saving time.

Falkon eliminated the information silos by providing a single platform that would share information with as many people as desired. We included GPS tracking, traced to the vehicle, so customers have real-time visibility into their loads.

Dashboard view of LoadRight's custom software developed by Falkon

Drivers have their own mobile app within the LoadRight platform which allows the driver to digitally manage and provide end-to-end workflow visibility to the load in real-time, as well as send automated alert notifications on their status, eliminating the need for driver check calls. With eye-catching colors for load status, it is easy to see immediately what is in transit, delivered, or delayed – improving overall communication and visibility.

Dashboard view of LoadRight's custom software developed by Falkon

The Outcome

Customers using LoadRight have seen significant improvements in increasing their customer order fulfillment, time savings, reduced labor costs, highly improved visibility and on-time deliveries, and ultimately a better customer experience with each load delivered. The software has transformed simple order data into new levels of predictable and sustainable performance and profitability for the shippers, and total transparency to the whole sales channel.

Three phone screens from the mobile app developed for Loadright
Load map screen from the mobile app developed for LoadRight
Load detail screen from the mobile app developed for LoadRight
Bill capture screen from the mobile app developed for LoadRight
In-transit alert from the mobile app developed for LoadRight
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LoadRight is extremely user friendly and the learning process is quick, smooth, and painless.

The Loading Screen even has options for the Fork Truck operators to update Trailer #’s and Door #’s. This is a huge safety improvement limiting the amount of foot traffic on the dock to physically check for that information.

Customer service now has visibility on how we are loading orders and can advise the customer with accurate information without having to pick up the phone to call shipping.

Excited about the future with LoadRight!

Stacy Orr, Packaging Manager Packaging Corporation of America (PCA)

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