Tried & True
Our IT process starts with understanding your needs, followed by a tailored proposal and seamless implementation. Afterward, we provide proactive maintenance and real-time support to keep your systems secure and efficient.
01
First, we meet.
We’ll meet to introduce key team players from each firm, hear your high-level project needs, and discuss preferred methods of communication. We’ll brainstorm on the best approach forward and provide an MSA and NDA (if desired) for signature to get us to phase 2.
02
Consultation.
Our partner-centric approach is consultative and highly collaborative. We’ll start with a kickoff call and site visit (if needed) to help us tease out and understand specific needs, opportunities, and pain points.
03
Proposal & Recommendations.
Once we’ve established a firm understanding of the challenges, we’ll craft and present a proposal detailing the steps necessary to bridge the technology gap between a client’s current state and where they should be, addressing any immediate concerns or issues that could impact productivity or security.
Upon client signoff of the proposal, we’ll begin implementing the secure solution!!
04
Implementation.
With the approved proposal in-hand, we swoop into action, knocking out the highest priority items first to mitigate unnecessary risk. We understand that our clients have businesses to run and we work hard to minimize disruptions during the workday, often doing our work after hours so we’re not underfoot.
05
Maintenance & Support.
Once the environment is stable, we shift into maintenance and managed support mode. We take proactive steps to ensure our clients’ technology environment is secure and running smoothly, including real-time system monitoring and response, malware monitoring and removal, software installation and configuration, along with a host of other activities.
Should needs arise, we provide extraordinarily prompt user support, both live and remotely via our helpdesk…which is locally staffed. Most support requests are resolved instantly through remote support.